Refund Policy

1. Summary

Omniscrape is operated by Leeporic LLC. We want you to be happy with the Service. This page explains when refunds are available and how to request one.

2. Subscription Plans

Monthly subscription fees are billed in advance and are generally non-refundable once the billing period has started, because credits are provisioned to your account immediately. You may cancel at any time from your billing page; the cancellation takes effect at the end of the current billing period and you keep the credits already included in that period.

3. 7-Day Goodwill Refund

If you subscribe to a paid plan for the first time and find that the Service does not work for you, you may request a full refund within 7 days of the initial charge, provided that:

• You have used less than 25% of the credits included in the plan.
• The account has not been suspended for a violation of our Terms.

This goodwill refund is offered once per customer. Plan upgrades, plan downgrades, and renewals are not eligible.

4. Overage & Pay-As-You-Go Usage

Overage charges and on-demand usage above your included credits reflect work that has already been performed by our infrastructure and are non-refundable, except where required by applicable consumer-protection law.

5. Failed Requests

We do not bill credits for requests that fail with a server-side error code (5xx) generated by Omniscrape. If you believe you were charged for a request that should not have consumed credits, contact us within 30 days and we will review your usage logs and credit you back if appropriate.

6. Service Outages

If the Service experiences an outage that materially prevents you from using your plan, we may, at our discretion, extend your billing period or issue a partial credit for the affected days. Reach out to support to start the review.

7. How to Request a Refund

Email kevin2005ha@gmail.com from the address registered on your account. Please include:

• The email address on your Omniscrape account.
• The Stripe receipt or invoice number.
• A short description of why you're requesting a refund.

We respond to refund requests within 3 business days. Approved refunds are issued back to the original payment method through Stripe and typically appear within 5–10 business days, depending on your bank.

8. Chargebacks

Please contact us before issuing a chargeback — almost every issue can be resolved faster directly. Accounts with unresolved chargebacks may be suspended pending review.

9. Changes

We may update this Refund Policy from time to time. Updates apply to charges made after the new policy is published; charges made while an earlier policy was in effect remain governed by that version.

10. Contact

Questions about this policy? kevin2005ha@gmail.com